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Technology is reshaping the way of working and workplace as we know it, forcing us to reassess how we use physical spaces alongside a new, virtual world of online collaboration.
The drive towards a creative, service-based economy is helping to usher in an anytime, anywhere way of work.
And people in all industries are embracing flexible and remote working ways to work- to help balance new workloads with family and social life.
We are evolving towards a future way of work where legacy office hierarchies and fixed work locations will disappear; where 'virtual' presence will predominate over face-to-face contact, and where a new armoury of communication and collaboration tools will take creative and know-how work to a new level of productivity.
CONNECT TO THE FUTURE OF WORK
Explore the forces that are reshaping the way of work.
Explore New Spaces to Work
Discover the Power of Voice
Simplify your Working Life
Access Expert Help
Smarter Working Adoption Tools
This new work dynamic is not just an idealistic vision, light years away from their current realities of workplaces
. It is seeping into all of us - a natural evolution that we are seeing throughout the workplace
- Where performance is measured by 'results' - and not merely 'presence' at the workplace
- Where people are self-motivated, exercising true freedom of choice
- Where collaboration happens naturally, born out of a natural desire to connect with others
- Where management is based on trust, and can never be conditional or partial
- And where employees and employers are 'on the same side', at the same time.
of the surveyed Entreprise employees stated that they spend at least some time working off site
THE NEW WORKSPACES
Quiet Rooms :
small enclosed spaces with acoustic privacy
Quiet Areas :
comfortable and attractive, multiple work-setting for individuals, low noise policy
Collaboration Areas :
comfortable and adaptable for group needs, located away from quiet areas
Social Hubs :
relaxing 'off-stage' spaces with refreshments, for groups or individuals
Inspiring Spaces :
stimulating environments such as art galleries, museums or outdoor locations
Neutral Ground :
somewhere to hold meetings outside the corporate territory
Transition Spaces :
public spaces used while in transit, including cafés and transport
Home or Hotel Room :
somewhere private, peaceful and comfortable
As more and more of you are finding your own personal portfolio of workspacess, the workforce will become increasingly dispersed and you will have to learn to communicate without the power of face-to-face interaction and body language.
Yet, the need for you to stay connected, through dispersed collaboration, has never been greater.
The impact of the spoken word becomes exponentially more important.
Discover the Power of Voice and the Importance of Good Acoustic Intelligence
Learn how e-Work.com can help prepare you and your tema for effective working in the new workspaces
Learn how the Leesman Index can help you assess the effectiveness of your corporate workspace
As you find new and different spaces in which to work both inside and outside the office, it is inevitable that you spend less time meeting face to face.
Modern technology is evolving to a high state of sophistication to meet your new needs - helping you to work seamlessly, wherever you are. In this new context, the power of your voice is set to become a vital business asset.
How do you deal intelligently with new acoustic conditions? Consider the technology you use to overcome them - and how you maintain voice performance over longer periods of time, so that you can be confident that your message always gets through - with the consistency, quality and clarity that it deserves.
Speech Impact - THE Right Conversation
You are travelling less, with more meetings taking place over the phone. This means you have no ability to impart body language or read cues from others. Now it's up to you to control the meeting with your 'voice presence'. How much of an advantage can you give to your business by improving speech performance? Recent research* has shown how much time is wasted time on conference calls.
Imagine running a manufacturing operation with that level of efficiency. So how do you change this? Speech Impact - skills based training from Plantronics and Tony Crawford.
The research for face-to-face discussions shows that just 7% of a conversation's importance is attributed to the message, 38% is tone of voice with body language at 55%*. Whereas in voice-only calls 13% is attributed to the message and 87%** accounts for tone of voice. The difference is clear - get these factors right and not only does productivity increase, but customer engagement and loyalty increases as well.
There are four methods defined by Tony Crawford our Speech Impact Expert, available to you to raise your speech impact, and really stimulate people using your voice.
Vary the power, or loudness of your voice. Speaking softly can add emphasis, and authority when used to give instructions. Suddenly switching to a louder voice for one or two words can grab attention. Constant variation will be a distraction for everyone, so use changes in power sparingly - soft for instructions, and one or two louder words at the beginning of sentences to ensure you have attention.
Change the pitch, or tone of your voice for emphasis. Adding subtle variations to the pitch - such as raising the tone at the end of a sentence helps you to indicate this is a question and you are looking for an answer. If you lower the tone, then this adds a level of seriousness to your voice.
Slow down! The rule is that if you think you are speaking too slowly, then you are speaking at the right pace!
Nothing gets peoples' attention more than a break in the conversation. If they are used to hearing you speak, then the break in talking captures the attention and enables you to add emphasis to what follows. Don't, pause, after, every, word - this sounds scripted and false. Add a pause in just before you want to ensure you have attention, or just before you summarise.
Voice Intelligibility - THE Right Technology
With the significant advances made in other technologies, you would assume that overall voice quality of phone calls has gradually improved. Yet with the growth of mobile phones, VoIP and other network variables, audio quality has actually declined - to the point where it has become less reliable and less intelligible. Your voice travels on a significant journey on calls made across the wide range of networks and phones available. The result is that the sound quality of calls can vary dramatically - and in turn, can increase the potential for misunderstanding, repeat calls and poor business relationships.
The modern headset is fast becoming the communication tool of choice for business users like you, because it is a professional grade product designed to meet these new and challenging conditions, making your life easier with intelligently designed technology that delivers faithful, high quality reproduction. And that means in any conditions, or any location.
When you work in areas of high background noise - Plantronics noise-cancelling microphones enable you to be heard clearly, rather than just the airport announcements. AudioIQ2® technology adapts listening levels automatically, making sure that your customer is also heard clearly. And when you work outside, microphones with Windsmart™ help to eliminate off-putting 'wind blowing' noises.
The net result is better conversations. And better business.
Get the HD voice experience
Headsets not only help to overcome intelligibility issues with new technologies - they also help to maximise your potential. If you are working with the latest wideband IP networks, the HD voice capability built-in to the latest Plantronics headsets, takes the standard telephony bandwidth and doubles it to 6.8KHz - dramatically improving the intelligibility of the consonant sounds in your voice that would lose energy in standard telephone conversations.
Audio Ergonomics - THE Right Design
The desk phone is undoubtedly on the decline - mobility is now the driving factor for the demands of modern working. Yet the rise of the lightweight headset is no overnight sensation; it is a 50 year design evolution from the first headset specified for NASA's historic moon mission through the deployment of innovative technology.
And innovative design always develops in tandem with innovative technology. In Plantronics, ergonomic design is real and honest design for real-life interaction - and has never been more prevalent than in today's headset solutions built for everyday use. Ultra light, Plantronics headsets are built for high satisfaction and to suit your needs. From ear size measurements to sizing alignment, weight and balance - superior comfort is crucial. No two ears are alike, and as a technology innovator, Plantronics conducts the industry's most comprehensive research into the human ear to maximise comfort for all of its user base. Advanced, functional design is paramount to providing you with high satisfaction.
This leads to tangible benefits delivered back to your business through enhanced productivity benefits and a reduction in posture related ailments.
Discover How Unified Communication Simplifies your Working Life
Learn about the Speech Impact Academy to boost your organisation's verbal communication skills
in now widely touted as the solution to the make sense of the communications choices that users now have to make. After years of misinterpretation; the benefits of the solutions on the market are simple to understand - for users and their managers alike:
Making Unified Communications Happen
- One number - means fewer calls misse
- One integrated voicemail - means less time chasing messages
- Presence and Instant Messaging - makes it easier for track and communicate with colleagues; whatever they are doing
- One directory - use of one corporate repository; accessible from any device
- Multimedia conferencing - collaborate efficiently, instantly - with minimal set up or administration
There are key pieces of equipment that you need to make UC happen for them. A netbook or laptop. Wireless broadband. UC software. And another that is emerging as increasingly important, the headset...
"As UC and collaboration solutions become more popular for knowledge workers, they will need to have both hands free to use the mouse and the keyboard. At this point, the action of tucking a handset or mobile phone under the ear for mong periods of the day becomes uncomfortable for the employee, if not a health and safety risk for the company. We expect more knowledge workers to use headsets, by choice, if not as a direct mandate by management."
Steve Blood, "Improve the Performance of you Softphone for Unified Communications
" Gartner, September 10, 2009.
The Anatomy of a Typical Unified Communications System
It's easy to assume that overall voice quality on phone calls has gradually improved along with advances in other technologies. But with the growth of mobile phones, voice over IP and other network variables, audio quality has actually become less reliable and less intelligible.
Fortunately the telephony headset in evolving as the solution - helping organisations to get the very best out of their voice communications.
In lower quality calls from mobiles and VoIP phones it is easy to lose critical high-frequency signals. The latest market leading Plantronics headsets - unlike consumer headsets that emphasise bass sounds - have a frequency response curve that compensates by boosting the 'lost' high-frequency signals to produce a clearer call.
Traditional telephones provide around 15% of the information in human speech - wideband technology on the latest Plantronics headsets captures 33%, so users hear more detail, more clarity and more warmth on VoIP calls.
Noise cancelling microphones, placed close to the mouth with a highly adjustable boom, now help to eliminate the intrusive background noises that can affect home and mobile workers.
Learn how the Plantronics UC Toolkit helps you successfully deploy UC Audio Devices as part of your UC Implementation
The UC Toolkit
Whether you already have experience with a UC audio device deployment or this is your first project, Plantronics can help.
We've taken first-hand customer experiences plus lessons learned and created the Plantronics UC Toolkit. Specifically designed for the IT professional, the UC Toolkit will help you conduct a smooth UC audio device deployment, which results in high user adoption.
The Plantronics UC Toolkit is a portfolio of IT best practices, recommendations and off-the-shelf tools aligned with five phases - Trial, Plan, Deploy, Adopt and Evolve - designed to let you leverage the most relevant information for your own UC environment and company goals.
Download the UC Toolkit Brochure
Leesman is Europe's leader in measuring workplace effectiveness, with our audit services providing deep insight into how well corporate environments support the productive work activities of the teams they accommodate. Our database is set to become Europe's largest resource of consistent workplace effectiveness data.
The Leesman Index is the first unified and truly independent workplace effectiveness benchmarking tool. The Index e-survey captures employee's sense of productivity and engagement with their work environments and provides businesses with critical insight into how their buildings are performing.
With an unparalleled suite of easily and inexpensively deployed high performance tools, we can provide a range of qualitative and quantitative audit services that provide executive boards, project managers, workplace designers, corporate real estate teams and change management consultants, clear line of sight to timely and accurate, benchmark performance data.
e-Work.com is an industry leader in delivering highly interactive, e-learning training based upon leading global best practices in new ways of working. The course blend work practice with workplace providing a holistic and integrated approach.
e-Work.com's training and management tools provide employees and managers with the skills and confidence needed to ensure maximum performance and enjoyment in the virtual workplace. The web-based training not only incorporates advanced learning techniques, but it is also highly customizable so it can take on an organizations specific look and feel...all at a very reasonable price point. It makes change management and training compelling, consistent and globally scalable. The typical timeframe to deploy is about two weeks.
The product was originally co-developed with Microsoft in 2006 and since has been leveraged throughout organizations such as AT&T, Nissan, Lilly, Plantronics, Sony, Pearson Education, Partners Healthcare and Intuit and a host of other world-class organizations.
Skill training generally focuses on professional call centre users or telephone sales teams. The projection of "brand personality" or "voice signature" through voice based presentation from the rest of the business is often not even considered.
Yet it doesn't take a big investment to seize the opportunity
. Competitive edge can easily be achieved by using straightforward measures to tune voices with: pace, pause, power and pitch
Tone over content - the figures are remarkable. The research for face-to-face discussions shows that just 7% of a conversation's importance is attributed to the message, 38% is tone of voice with body language at 55%*. Whereas in voice-only calls 13% is attributed to the message and 87%** accounts for tone of voice. The difference is clear - get these factors right and not only does productivity increase, but customer engagement and loyalty increases as well.
Speech Impact is an academy from Plantronics
designed to maximise and dramatically improve a company's business performance by harnessing the power of the voice over the phone. The aim is to engage, train and motivate all levels of management and staff with a high value education programme to improve communication results. It features proven audio techniques and methodologies from Tony Crawford, Europe's leading communication and presentation expert.
* Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California.
** Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications.
Mobile Manager sind ständig unterwegs, benutzen fast unentwegt ihr Telefon und arbeiten überall unter Hochdruck.
‘Home workers’ come in many different varieties, and there is now no single definition of who they are. For some workers, such as part-time or flexible employees, the home workplace is simply an alternative to the office.
You spend much of your day collaborating with customers and colleagues on the phone.
Callcenter-Mitarbeiter verbringen die meiste Zeit Ihres Arbeitstages am Telefon mit Kunden.
Plantronics is an established global company with offices in more than 20 countries. From unified communication solutions to Bluetooth headsets, Plantronics delivers unparalleled audio experiences and quality...
Plantronics’s innovative audio solutions helps IT departments enable organisations to work smarter and be more productive. We provide tools that help IT deliver against their business goals.