Employee Satisfaction Index Drives Change Management In Tough Economic Climate
Plantronics reveals how the results of the Leesman Index Survey is shaping workspace strategy
London, UK – 23rd November 2010 - Today Plantronics (NYSE:PLT) leader in personal audio communications for professionals and consumers, has outlined how it will now base its drive to improve employee satisfaction across Europe on the findings of a new workplace satisfaction benchmark, the Leesman Index. As Governments across Europe tussle with suggestions that our emotional prosperity is falling in line with our economic manoeuvrings, employers will need to look in considerably greater detail at what they are doing to maintain the psychological health, happiness and satisfaction of their staff.
“We wanted to make absolutely sure our employees are happy in the spaces we give them. Property and people are our two biggest costs so it is imperative they work to act collectively as our biggest asset and engage productively in their workspace environment we give them” said Philip Vanhoutte, EMEA Managing Director for Plantronics. “The Leesman Index survey has given us a detailed X-ray inside our entire organisation. This is the first time we have had this kind of insight and perspective and we are now embracing the new design challenges it has highlighted.”
Taking three years to conceptually cultivate and six months to build, the Leesman Index represents a direct response to business leaders growing desire to provide an immediate snapshot of their employees satisfaction and engagement with the work settings provided for them. The analysis provides detailed satisfaction data across multiple areas, including concentration, contemplation and interactive collaboration, as well as the physical aspects such as seating, desk facilities, meeting rooms, computer equipment and informal work areas. The analysis looks at the combined effectiveness of all attributes provided to support employee’s sense of satisfaction and productivity.
Plantronics is one of the first companies to undertake the Leesman Index survey. The findings confirm that Plantronics has already put its smarter working philosophy into good practice. A pioneer in flexible working, Plantronics’ employees benefit from this work style choosing to work in a location and at a time in which they are most productive. Over 85% of employees agreed that “the design of my workplace is important to me” and 62% agreed that it enabled them to work productively. But just 51% said their office was a place they were proud to bring visitors to.
“Dispersing teams with remote or flexible working strategies brings new challenges in terms of infrastructure and workspace design” says Tim Oldman, Managing Director at Leesman “Whilst most employees embrace mobile working, they expect a range of other spaces to compensate, that they can seek out to support their varying work. By listening to its employees and implementing more effective workspace environments based on this feedback, Plantronics will improve employee satisfaction.”
A flexible workplace model means the physical workspace becomes even more important. It can often mean a fluctuating workforce presence and challenging acoustic levels. The audit highlighted an employee need for quiet areas for creative thinking, as well as informal areas for collaborative work. From these results, Plantronics is now proactively redesigning its offices to create a new and unique working environment. In a forward-thinking initiative all teams and personnel will be integrated into the same open area, irrespective of rank, department or responsibility, with dedicated private areas for individual needs.
“Plantronics product portfolio is anchored around devices that help our customers work with more agility and more productively, so we simply have to work with our design teams internationally to make our physical settings perform intelligently and effectively at the same level.” said Philip Vanhoutte.
The results will be presented and discussed at the WorkTech10 Amsterdam conference on Wednesday 24th November. For more information, please go to www.plantronics.com and www.leesman.co.uk